Respond to client’s technical concerns and develop product solutions for clients. Perform regular security reviews and troubleshoot any issues regarding sales system, leveraging broad IT knowledge to quickly resolve concerns. Support additional client-facing tasks like conferencing and webinars.
- Built internal library with standard responses to sales and product concerns.
- Analyzed sales data and developed new pricing model that grew revenue 20% year over year.
- Respond to dozens of requests each week, with an average turnaround time of 2 days.
- Engage in business development, reaching out to potential customers to expand sales base and revenue potential.
- Prepare and submit proposals to customers, converting over 50% into contracts.