Support sales team by managing incoming sales leads and responding to prospective customer inquiries. Contribute to new hire onboarding and training as well as overall management of all accounts. Combine strong customer service skills and technology ability to provide efficient sales operations.
- Handle customer complaints with tact and professionalism, resolving at least 20 customer issues and inquiries every day.
- Collaborate with 14 sales representatives to assign accounts.
- Train sales representatives on CRM and troubleshoot technical issues with account management.
- Organize and process over 100 incoming leads per week in CRM.
- Introduced follow-up system to reach out to prospective customers using the 2-2-2 system (follow up 2 times, 2 days and 2 weeks after initial contact).