Provide outstanding customer service as the first point of contact for prospective and current customers. Respond to customer questions and concerns, promptly resolving issues and escalating concerns when needed. Create quotes for customers and explain benefits of services.
- Advise customers on products and services, maintaining knowledge of 3 different lines of business and 10 different services offered.
- Upsell products to customers, generating at least $10,000 in additional monthly revenue.
- Design promotional offers and create all digital materials for email and web advertising.
- Enroll up to 100 new clients per month into various services.
- Work collaboratively with sales, marketing, and business management teams to ensure smooth sales operations and happy customers.