Sales associate
Resume examples

Served as team lead, allocating work to 3 sales associates. Proactively addressed store needs by analyzing customer flow, product availability, and more in order to optimize the shopping experience. Implemented active selling techniques and model skills to junior colleagues. Recommended products to customers and processed purchases.

• Trained new associates and serve as a role model for job shadowing during their first week.
• Assisted store manager with interviewing, hiring, and store planograms.
• Optimized backroom processes, including organization and layout, in order to accelerate merchandise replenishment.
• Suggested new “floater” system during peak seasons that has resulted in faster checkout times and happier customers.
• Identified 3 incidents of theft, quickly alerting security and saving several valuable items from being stolen.

Handled all product returns and exchanges and examined pieces and invoices to ensure the authorization of the items and customers.

• Developed relationships with repeat customers to encourage loyalty.
• Stocked merchandise and executed sales floor recovery operations to keep the sales floor accessible for prospective customers.
• Teamed up with front–end workers to serve customers.
• Counted cash after every shift and made bank deposits.
• Trained new teammates to use cash register operations, stock operations, and customer service.
• Asked descriptive questions to determine suitable items to respond to the customers.
• Created promotional, seasonal, and discounted product displays to attract customers' attention.