Sales associate
Resume examples

Delivered exceptional customer experience by engaging in conversation, learning customer needs, and recommending products. Ensured product is available and easy to shop by filling merchandise gaps on shelves and staging product in an attractive, non-cluttered manner. Continually delivered on sales goals in conjunction with team.

• Engaged with 30-50 customers each shift, building rapport and suggesting items.
• Identified opportunities for cross-sales and up-selling, averaging $750 in additional sales per week.
• Created inviting store displays that attract dozens of shoppers every day.
• Performed store resets, balance cash drawers and locked up store each night.
• Recognized as top performer in the store and top 10% within region.

Greet and assist customers in identifying products that meet their needs. Check out guests, processing both card and cash payments accurately. Multitask on a daily basis, performing responsibilities like answering phone, stocking shelves, and other tasks that arise.

• Work on morning shift, completing product markdowns before the end of the weekly cycle.
• Help dozens of customers daily, both on the phone and in the store.
• Proactively replenish merchandise by moving products from stock room to shelves.
• Earned Employee of the Month in July 2020 due to exceptional customer service and willingness to go above and beyond to support team.
• Identify opportunities for upselling and recommend products to customers in order to drive sales.

Provide outstanding customer service as the first point of contact for prospective and current customers. Respond to customer questions and concerns, promptly resolving issues and escalating concerns when needed. Create quotes for customers and explain benefits of services.

• Advise customers on products and services, maintaining knowledge of 3 different lines of business and 10 different services offered.
• Upsell products to customers, generating at least $10,000 in additional monthly revenue.
• Design promotional offers and create all digital materials for email and web advertising.
• Enroll up to 100 new clients per month into various services.
• Work collaboratively with sales, marketing, and business management teams to ensure smooth sales operations and happy customers.

Procured products, materials, and supplies for business operations and individual customer requirements. Worked with contractors and subcontractors to allocate materials accordingly. Processed MRO requisitions and maintain records of all purchases and deliveries.

• Coordinated proposals, contracts, and purchase orders with over 20 vendors and suppliers.
• Ordered up to $300,000 in materials and supplies each month, proactively replenishing inventory to avoid shortages and delays.
• Obtained and evaluated quotes from suppliers, working with head buyer to select best offer.
• Negotiated new contract with vendor, saving company $10,000 annually.
• Reduced spending on 1 material by identifying new supplier who offered the same quality material at a lower cost.

Nurtured lasting business relationships with customers to grow sales, client base, and customer loyalty. Oversaw customer service and retention, inventory, routine staff training, merchandising, and periodic store re-organizations.

• Ideated and implemented new marketing strategies for three slow-moving products, instigating a 31% increase in sales within 6 months.
• Suggested a new initiative that involved large-quantity product sales to other businesses, transferring the risks of holding onto large quantities of stock.
• Propelled business development by reaching out to potential clients through cold calling, increasing the overall sales by 40%.

Explained exchange and return policies to accept and enforce merchandise for replacement and refund with different products.

• Maintained the sales floor by updating pricing, restocking shelves, and managing inventory.
• Followed organizational safety norms and regulations to manage a safe workplace.
• Accompanied the POS system's processes and procedures when operating the cash register.
• Reported suspicious incidents and behaviors to aid in theft prevention.
• Greeted clients with friendly conduct and competent support to drive sales and establish loyalty.
• Kept the working area presentable with daily cleaning and organizing of products.
• Processed customer returns and purchases via credit card or debit card.

Responsible for assisting customers with product and service inquiries. Developed sales strategies to increase company growth and revenue.

• Tracked inventory to ensure smooth delivery and reported delivery problems to supervisor.
• Trained and supervised newly hired sales assistants.
• Used point of sale system software to complete sales transactions.
• Followed up with completed sales to ensure customer satisfaction regarding products and services.
• Maintained stocks by regularly checking supplies in storage.
• Wrote up and sent out orders for out-of-stock items.
• Reorganized shelves and cleaned up store aisles.
• Provided accurate answers to customers regarding store items and services.

Responsible for liaising with vendors, determining the terms and conditions of purchases, and evaluating sales of products. Identified company needs based on supply and demand.

• Interviewed suppliers and merchants to determine the quality and availability of products.
• Inspected products to be purchased for defects and inconsistencies.
• Tracked budget and revenue and reported results to supervisors.
• Monitored inventory teams to ensure delivery of products have been fulfilled.
• Trained sales teams in the department of inventory management.
• Tracked foreign exchange rates when working with international suppliers.
• Compared price quotations of vendors to determine the most cost-effective delivery methods.

Aided customers with purchases in the high-volume store. Answered queries and provided product demonstrations by maintaining up-to-date product knowledge of all the stocked products. Maintained a well-organized store and properly labeled products. 

• Enhanced the customer shopping experience by recommending, locating, and reaching out for the most appropriate products that met the customers’ needs.
• Positioned the store as a leader in customer service by delivering impactful service improvement recommendations that grew the store’s traffic from 5000 per month to over 8000.