Restaurant service
Resume examples

Increased restaurant overall sales revenue by building and maintaining impactful customer relationships. Leveraged relations to ensure repeat guests and ensure brand loyalty.

• Communicated with customers before, during, and after their meals to establish repertoire.
• Utilized interpersonal and problem solving skills to resolve issues and provide optimal customer service.
• Offered recommendations and conducted frequent check-ins.
• Petitioned customers to come back and request me by name for a guaranteed positive dining experience.

Delivered multiple orders simultaneously and interacted directly with guests, taking additional orders when needed. Provided support to bartender staff by serving cocktails, soft beverages, and desserts timely. Worked under pressure and adapted to flexible hours during high season.

• Welcomed guests, took food orders, and served complimentary water and tea to customers.
• Received incoming phone calls for booking inquiries and delivery orders and to-go orders.
• Stocked silverware, napkins, plates, and other dining supplies. Scored 90% for side work performance in yearly reviews.
• Helped supervisors with refilling supplies and cleaning the stocking room.
• Reset tables quickly after each customer by cleaning the counter, restocking silverware, refilling condiments, and setting up new plates.

Played an integral role in providing support to a kitchen staff of 10, assumed a variety of assigned duties and responsibilities, sanitized and maintained food preparation and storage area before and after shifts, inspected kitchen counters, cabinets, and appliances, and provided daily reports to shift managers.

• Washed and cleaned a variety of dishware, including plates, pots, glasses, utensils, and other cooking equipment.
• Cleaned and set up the washing, cooking, and preparing stations, ensuring they were organized according to the restaurant's guidelines and standards.
• Ensured all dishware, utensils, and cooking equipment were washed, sanitized, and put back in proper storage areas upon closing.
• Bagged and moved kitchen trash to dumpster and recycling areas, washed trash containers, and replaced bags.
• Performed a variety of other duties and assumed other responsibilities as assigned by the kitchen management staff.

Assisted staff with a variety of tasks and duties to create positive and memorable experiences for the restaurant’s dining guests. Greeted customers, answered questions, and informed servers and other restaurant staff when guests needed attention or had questions about services.

• Removed dishes, glasses, and utensils to keep tables clear from unnecessary clutter when guests are done with meals and drinks.
• Assisted restaurant servers during peak hours by delivering food and drinks, providing refills, and answering questions.
• Cleaned table and chair surfaces, arranged seating, replaced cloths, and set tableware for the next guests.
• Ensured the availability of clean dishes, glasses, and utensils at all tables to minimize the need for guests to make unnecessary requests.
• Assisted dishwashers and kitchen staff sort and organize used and soiled tableware by setting them into trays and arranging them for distribution.

Provided excellent customer service tailored to meet individual customer needs and received 100% positive feedback scores in customer surveys over 6-month period. Leveraged interpersonal and relationship building skills to ensure positive experiences.

• Greeted every customer warmly as they entered the dining room area.
• Made sure to conduct frequent check-ins on tables throughout their dining experience.
• Provided prompt drink refills and dessert recommendations.
• Made an effort to chat with every table and initiate engaging repertoire.

Demonstrates high-level of customer service and generates new revenue with great customer communication and innovative service recommendations. Assists lead server and bussers by conducting orderly service delivery.

• Promoted from busser to waiter in just 3 weeks after demonstrating stellar customer service and on the recommendation of 3 consecutive satisfied customers.
• Recommended and made new dish menu item that generated $300 a week in additional revenues.

Hired to clean dishes for local restaurant, but quickly took on additional responsibilities related to food prep and other kitchen tasks. Work with team to maintain a clean, safe working environment while also preparing delicious food for guests.

• Work in high-volume restaurant serving over 500 guests per night.
• Clean dishes according to local health codes and national health regulations.
• Support cooks by preparing food, safely chopping, slicing, and mixing ingredients.
• Operate and maintain kitchen equipment according to restaurant guidelines.
• Take out garbage and clean kitchen floors at the end of each shift.

Increased overall restaurant efficiency by collaborating with wait staff to coordinate closing tasks. Finalized efficient plans and reduced after hours work times by 30%.

• Partnered with fellow waiters and waitresses to determine all necessary closing responsibilities.
• Volunteered to draft alternating daily and weekly task schedules.
• Implemented task list and ensured continued adherence to it over time.
• Worked to complete responsibilities and help others with their tasks to ensure quicker closing times.

Maintained a clean kitchen area at a casual dining, high-traffic restaurant, cleaned and sanitized soiled dishes, kept areas organized and free of clutter, and assisted with food preparation as requested. Organized food and equipment storage areas and helped arrange deliveries.

• Washed kitchenware per established procedures, assisted the kitchen staff set-up the food station, and prepared ingredients.
• Cleaned and sanitized indoor and outdoor dining areas, bathrooms, and storage rooms to ensure a pleasant and safe environment for customers and colleagues.
• Sanitized and restocked cook, line, and server areas with appropriate kitchenware and cooking equipment.
• Inspected facilities and equipment and reported all problems and issues to the crew manager or immediate supervisor.
• Assisted with daily deliveries by checking packages, arranging boxes in the storage room, and stocked items in their appropriate stations.