Operations manager

Operations manager
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Operations manager
Operations manager
Resume examples

12Operations manager resume examples found

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Operations manager

Senior

Observed, assessed, and worked with teams from different departments to improve the efficiency of the administration and learning centers’ daily operations.

  • Enhanced the organization's operational systems, procedures, and guidelines to support its vision.
  • Improved organizational planning, business processes, information management, and utilization of information flow.
  • Played an important role in long-term planning, particularly initiatives geared towards operational excellence.
  • Acted as consumers' first contact point for software, helped with technical inquiries and troubleshooting.
  • Managed and enhanced each support service's efficacy and efficiency through collaboration and communication between the support and marketing departments.
  • Provided customer assistance, including the creation of systems for support automation.

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Director of operations

Senior

Owned the communication, future strategies, and team development with the senior leadership and stakeholders. Strengthened regulatory compliance and analyzed business performance against competitor and industry trends.

  • Established robust operational monitoring and management framework, fostering continued improvements that optimized the overall efficiency.
  • Leveraged customer feedback in gauging progress against KPIs, developing and implementing new policies and procedures that guaranteed high standards of customer service.
  • Routinely met with departmental heads to discuss operational issues, providing room for knowledge sharing on process improvement strategies. 

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Operations manager

Senior

Manage multiple teams and projects to ensure on-time delivery and employee efficiency. Identify risks and implement aggressive risk management strategies. Oversee all aspects of production, including planning, purchasing, inventory, and shipping.

  • Established and maintained an effective supply chain for a multimillion-dollar production line.
  • Negotiated with vendors for discounts on bulk and repeat purchases, saving over $600,000 a year in raw materials cost.
  • Work closely with managers to identify potential conflict areas and assisted in creating 200 individual employee development plans.
  • Addressed day-to-day logistics issues including shipping, receiving, and assembly, increasing weekly production by 33%.
  • Directed the purchase of upgraded equipment, resulting in a 50% manufacturing increase.

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