3IT support resume examples found
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Provided superior customer support & service to Comcast’s WiFi customers by answering a full range of customer requests, inquiries, and complaints relating to WiFi services and general inquiries. Answered incoming calls and provide helpdesk support to resolve issues on the server-side and client-side using Retain Helpdesk tool.
Oversee information system needs, evaluates end-user requirements for complex information system management. Build credibility, establish rapport, and effectively communicates with stakeholders and senior leadership. Serves as a technical expert for escalated service issues and ITSM tools. Provides dedicated IT support to C-level executives at the university.
Provided over-the-phone technical support to several distribution channels and call centers; resolved technical and procedural issues relating to the installation of core products. Managed ordering, activating, troubleshooting, upgrading, compass inventory, user permissions, SIM card, IVR problems, and billing processes.
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