Maintained network performance by performing network monitoring and analysis, performance tuning, and provided technical and computer support for 300-member faculty and 14, 000 students in over 400 classrooms and labs. Demonstrated and delivered effective and excellent customer service tactfully, courteously, and effectively.
- Supervised 7 learning labs, led a team of 14 lab assistants.
- Maintained computer printers and other hardware.
- Answered phone calls from users needing technical support.
- Performed computer setups, configuration, and maintenance for state-of-the-art learning labs.
- Serviced classroom computer workstations and USB-connected peripherals.