Performed installation, maintenance, troubleshooting, database configurations, and monitored network security for SQL database and XOS Digital systems as per documented procedures and protocols.
- Maintained the technical support website and user authentication databases; created and posted knowledge-based articles on the support website and managed user access for software updates and SQL reporting tools.
- Identified and recommended updates to the knowledge-based systems and maintenance packages.
- Produced and edited Oklahoma College Football games.
- Monitored daily backups, antivirus status, shared storage space, and network activity, adjusting network equipment and settings as needed to improve system performance.
- Troubleshot and effectively resolved issues to achieve challenging goals and objectives.
- Supported IT infrastructure team in Installation, repair, configuration, system administration, and maintenance.