Hospitality

Hospitality
Resume examples

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Hospitality
Hospitality
Resume examples

12Hospitality resume examples found

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Experience level

Hostess

Entry level

Delivered exceptional customer service at the front office by welcoming customers and making seating arrangements while providing attentive service all the time. Answered multiple phone lines and handed menus while maintaining a waitlist of patrons during busy meal service.

  • Greeted customers ranging from 20-40 daily at busy restaurant located downtown.
  • Managed all cash and credit transactions accurately and efficiently while utilizing a POS computer system for automated order taking.
  • Prepared seating arrangement and dining flow by constantly monitoring restaurant customer.

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Hotel front desk

Experienced

Received and checked-in guests in the 400-room resort. Answered calls, responded to queries, took or confirmed reservations, and resolved complaints. Maintained a clean reception area and managed the cash register.

  • Upheld an over 95% customer satisfaction score, courtesy of a friendly attitude and exceptional customer service and problem-solving abilities.
  • Increased guest retention by 40% through the provision of personalized service, additional client loyalty perks, and up to date info on the fun activities around the city.

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Hotel manager

Entry level

Managed the operations involved in keeping up a four-star hotel and implemented policies and procedures for guests and staff to adhere to.

  • Welcomed guests and made accommodations for them.
  • Assigned various job duties to housekeeping staff.
  • Provided guests with information on food and recreation services.
  • Enforced rules for using hotel amenities.
  • Listened to complaints from guests and resolved problems.
  • Handled cash and credit payments from guests and provided receipts and refunds.
  • Reviewed hotel budget and made purchases and investments to enhance hotel facilities.
  • Provided and implemented ideas and concepts for attracting guests.

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Hostess

Senior

Provided hospitality services to VIP guests by managing reservations collaborating with bar and kitchen staff regarding the arrival of VIP guests. Drove revenue through cultivating positive relationships with the guests to build loyalty and repeat business. Leverage consultative selling approach to identify key trends, uncover customer needs to improve sales while effectively communicating with guests regarding events and services.

  • Generated $10K weekly sales through VIP table reservations at the assigned venue.
  • Booked 2+ high-profile reservations per week ensuring all guests' information are entered accurately.
  • Maintained website and boosted customer traffic through online advertising (Facebook, Instagram, Twitter).
  • Generated prospective leads by utilizing social media tools which increased 100 VIP guest check-ins boosting sales.

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Hotel front desk

Senior

Employed an advanced in-house hotel management system in maintaining a comprehensive record of all the hotel’s 300 rooms. Facilitated guest pick-ups and drop-offs, traveler’s checks cashing, and arrangement of rooms according to guest specifications. 

  • Increased returning guests’ rate by 30% by placing complimentary gifts such as flowers and wines for new guests.
  • Proactively networked with event organizers in the city, achieving 100% occupancy during high-profile events.
  • Assisted the marketing team with developing captivating brand marketing campaigns that increased local guest traffic by 40%.

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Hotel manager

Experienced

Oversaw the operations of a five-star hotel and assigned tasks and responsibilities to hotel staff to ensure a satisfactory experience for guests. Worked with the budgeting department to maintain hotel features and amenities.

  • Supervised and trained junior staff.
  • Responded to disputes and complaints from guests and worked on resolving issues.
  • Inspected rooms and recreation areas and informed housekeeping staff of areas needing upkeep.
  • Provided answers to questions posed by guests on services and policies.
  • Interviewed potential employees and handled hiring and termination responsibilities.
  • Contracted maintenance workers to repair hotel furniture and interior features.
  • Maintained hotel restaurant schedules and performed health inspections in cooking and dining areas.

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Hostess

Experienced

Decreased average wait times by 40% with developed and integrated seating arrangement and operations. Partnered with managers to codify improved process as restaurant best practices.

  • Partnered with coworkers and managers to determine daily requirements and opportunities for process improvement.
  • Drafted revised process for seating guests and timing reservations.
  • Worked with staff to test new workflow during busy weekend.
  • Documented improved results including decreased wait times and improved guest feedback and created management presentation to obtain approval.

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Hotel front desk

Senior

Greeted customers while performing check-in/check-out procedures for arriving guests utilizing manual and computerized methods ensuring guest satisfaction is an all-time high. Accurately calculated posts monies, receipts, and guest accounts using proper cash handling methods and established company procedures.

  • Answered all inbound calls and reserved accommodation by effectively communicating hotel rates and information.
  • Grew revenue by increasing occupancy by leveraging upselling techniques.
  • Handled cash transactions at the front desk ensuring compliance with hotel policies and state and federal regulations.

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Hotel manager

Senior

Managed a leading multi-million-dollar luxury hotel with 700 rooms and 120,000 square feet of meeting space. Built and maintained effective customer relationships with all decision-makers and influencers across multi-entity functions. Automated business processes while creating business plans and improving team performance.

  • Monitored, analyzed the market, and drove sales to ensure company sales & goals were achieved. Researched potential new markets, maintain existing customer relationships and long-term partnerships.
  • Implemented cloud-based Advanced Module of Sales & Event Management system across 5 departments.
  • Generated $2M+ room revenue while exceeding RevPAR goals and building exceptional loyal guest relationships.
  • Improved bottom-line profitability by negotiating advantageous contracts.

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Hostess

Experienced

Drove dining area management and seating rotations to maintain overall efficiency during peak lunch and dinner hours. Maintained constant communication with servers and restaurant staff.

  • Collaborated with staff before each shift to determine desired seating rotation and outcomes.
  • Maintained oversight over dining area throughout busy lunch and dinner rushes.
  • Provided exceptional customer service to guests while coordinating dining area tasks.
  • Alerted servers whenever guest questions or concerns arose to ensure timely resolution.

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