Performed basic administrative duties such as answering calls, scheduling appointments, verifying insurance, processing payments, and filing documents. Provided Patient services and promoted eyewear, contact lenses, and accessories.
- Trained patients on RGP and soft lens use; ordered and maintained inventory for contact lenses.
- Improved customer base through cross-selling products and services to existing clients.
- Analyzed work-place practices and procedures, with the focused goal of improving approaches in productivity, quality, and customer service. Commended for excellent multi-tasking abilities and prioritizing daily patient care.
- Obtained health histories and managed diagnostic procedures and tests.
- Conducted research, compiled data, and prepared reports as needed.