Oversaw customer service and food preparation for high-volume fast-casual food chain. Led rapid, accurate service delivery as part of small, efficiency-focused teams. Generated ideas to improve processes and customer experience as well as encourage teams to perform to higher standards.
- Raised overall Google rating from 3.5 to 4.2 stars by soliciting reviews from satisfied customers.
- Introduced scheduling app to the manager which streamlined staff scheduling and leave requests.
- Improved vendor deliveries by volunteering to unload trucks, creating less interruption of services.