Customer service representative

Customer service representative
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Customer service representative
Customer service representative
Resume examples

12Customer service representative resume examples found

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Customer service representative

Entry level

Advised customers on products, services, and current promotions, by identifying and recommending appropriate products and services based on their needs and preferences.

  • Cut back on complaints 40% by initiating new call script to meet customers’ most urgent needs.
  • Created and maintained customer loyalty through excellent customer interactions.
  • Engaged with customers to provide a positive customer experience, by answering questions and resolving complex customer inquiries.
  • Welcomed new customers and transferred warm leads to sales department.
  • Participated in on-going training and development.
  • Leveraged excellent communication and public speaking skills to de-escalate issues and provide high-level customer service experiences.

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Customer service associate

Entry level

Customer-facing position requiring constant interaction with clients and regular updates on latest market trends and product offerings.

  • On-boarded as a trainee and officially hired as a customer service associate after the conclusion of internship.
  • Worked under the direct supervision of the department manager, along with 4 other interns to perform required duties in compliance with service standards.
  • Developed an in-depth knowledge of product offerings and market trends to provide clients with educate responses to their inquiries.
  • Executed routine market research and studied customer behavior patterns as directed by supervisors to facilitate the development of innovative customer service policies.

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Retail customer service representative

Entry level

Performed customer service duties for an independently owned clothing store.

  • Assisted customers with purchasing and returning of items.
  • Relayed customer feedback to the manager/owner of the store.
  • Printed receipts and recorded debit and credit card payments.
  • Answered questions addressed by customers clearly and thoughtfully.
  • Greeted and welcomed customers who entered the store.
  • Cleaned up and re-arranged items in store.
  • Informed customers about discounts and specials.
  • Decorated store during seasonal and holiday months.
  • Advertised and promoted items and services on social media.
  • Created “sale” signs for use during clearances.

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Customer service representative

Entry level

Worked at a busy customer service desk, handling up to 100 client calls each week. Resolved client queries and complaints and provided remote support service. 

  • Leveraged up-to-date knowledge of all the company's products and services in answering client queries, achieving an over 95% client satisfaction score.
  • Lauded for remaining calm and composed when handling dissatisfied clients, always striving to convert unhappy clients into loyal fans.
  • Utilized sales training in upselling products and services to various clients, consistently achieving the set targets.

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