Oversaw service unit for a busy local petroleum and propane company with up to 200 customers serviced per day. Maintain inventory of propane and fuel tanks and related equipment and requisition of parts and instruments.
- Reduced attrition rate by implementing less stringent processes, allowing staff the flexibility to leverage their professional knowledge in a more efficient way.
- Created new processes and procedures that reduces average time per service by 70% and improved positive customer feedback 90%.
- Managed team performance and professional development through mentorship and training program oversight.
- Manage Service Technicians training program to maintain required certifications and safety.