Customer service manager

Customer service manager
Resume examples

Resume Examples Objectives and summaries
Customer service manager
Customer service manager
Resume examples
Resume Examples Objectives and summaries

Client relations manager

Experienced

Deliver on company objectives by ensuring a comprehensive and positive client experience through expert relationship navigation and being a reliable liaison between business units. Identify trends and analyze data including loss ratio, claim severity, and claim frequency to make product recommendations.

  • Oversaw 10% revenue increase through design and execution of expanded social media marketing plan.
  • Improved accuracy 60% after creating comprehensive process documentation and sharing a guide with all staff.
  • Negotiate and communicate with high-level clients, earning trust and brand buy-in to ensure continued service and reduced attrition.
  • Validate accuracy of testing and system outputs.

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