Deliver on company objectives by ensuring a comprehensive and positive client experience through expert relationship navigation and being a reliable liaison between business units. Identify trends and analyze data including loss ratio, claim severity, and claim frequency to make product recommendations.
- Oversaw 10% revenue increase through design and execution of expanded social media marketing plan.
- Improved accuracy 60% after creating comprehensive process documentation and sharing a guide with all staff.
- Negotiate and communicate with high-level clients, earning trust and brand buy-in to ensure continued service and reduced attrition.
- Validate accuracy of testing and system outputs.