Catering
Resume examples

Delivered customer service with discretion and accuracy to produce smooth event operations. Observed high-end catering delivery etiquette to preserve the atmosphere of events based on the customer requirements. Validated identification for age-restricted products and held to compliance standards across the board.

• Collaborated with managers and co-staff to execute 3-5 events per week serving up to 500 people at events of various style.
• Earned annual “Best Caterer” award two years in a row.

Created warm, welcoming environments through flawless etiquette at high-end events. Provided prompt and accurate service delivery, collaborating with kitchen and wait staff to ensure orders were filled. Ensured satisfaction of guests with regular follow-ups and shared specific menu information and recommendations. Adhere to quality standards and food and safety regulations.

• Earned reputation for anticipating needs of customers and guests and accurately delivering food and beverage service.

Hired as an interim catering manager and then promoted to permanent catering manager after 6 months. Demonstrated calm and poise leading the front and back staff at high-end events. Exhibited great judgment under pressure while continuously providing 5-star service.

• Provide and take constructive feedback to ensure the food preparation and food service teams functioned at high levels.
• Liaised with clients to build relationships and guarantee excellent service is provided and exceeded expectations.
• Established and maintained satisfactory relationships with diverse staff and customers at all levels within the company and event sites.
• Managed multiple events per week and helped the company increase sales by improving brand awareness through positive feedback, reviews, and testimonials.
• Developed and ensured an immediate focus on staff safety and beneficial customer relations at every event.

Shopped for and ordered food ingredients and supplies as directed by the catering manager. Set up equipment to cook, heat, and serve food while preserving its temperature. Assisted with print and online media advertising activities to grow brand awareness and develop new business.

• Prepared and stored food ingredients before and during events according to the head caterer’s directions and assignments.
• Setup, cleaned, and took down the dining and serving areas by removing all tableware, linens, furniture, and garbage.
• Prepared meals according to client requests and recipes provided and maintained consistency with the company’s brand and reputation.
• Supported the kitchen staff before scheduled events by operating the fryer, grill, and ovens as needed.
• Met with and assisted catering manager to create menus according to the clients’ preferences, dislikes, and dietary needs.

Ensured the hotel’s service standards were met or exceeded across all aspects at guest special events. Consistently demonstrated an engaging personality and exceptional teamwork. Accommodated special requests and provided great customer service to ensure guests had memorable experiences.

• Helped set up staff prepare event banquet spaces for dining by clothing tables, setting plates, glasses, and utensils, and putting out decorations.
• Provided information and addressed questions to event guests to facilitate food and beverage orders.
• Delivered food and drink orders promptly and efficiently, and problem-solved situations guests were not 100% satisfied.
• Maintained a clean and organized table setting by promptly removing plates, glasses, and utensils as courses are completed.
• Concluded dining and event experiences by acknowledging establishing and encouraging guests to return.

Leveraged years of hospitality and catering principles to deliver food handling and preparation as well as customer event success through on-time delivery of contracted products and services. Coordinated with event venue staff, hosts, vendors, and planners to realize seamless event execution.

• Built fledgling catering start-up from $10k to $100k in annual revenues by promoting flawless catering reputation.
• Generated three recurring clients keeping the company on retainer after demonstrating superior catering quality at audition events.

Demonstrated exceptional negotiation and customer service abilities with vendors, contractors, venue managers, and clients. Assumed and maintained a complete understanding of safe food handling policies and procedures to ensure compliance with local, state, and federal regulations.

• Reviewed all food orders before packaging and transporting them to event locations to ensure they met the standards of quality of the company.
• Inspected and assisted with event planning and set up, provided on-site solutions to any issues, and helped with cleanup.
• Maintained catering staff and guest focus while performing varying tasks and responsibilities at planned events.
• Trained new hires to effectively and efficiently conduct all assigned tasks while demonstrating respect and loyalty to the entire team.
• Constantly demonstrated high integrity and a positive attitude while exhibiting a high level of enthusiasm when interacting with guests.

Oversaw all areas associated with setting up dining rooms, taking and delivering food and beverage orders, and breaking down dining rooms. Provided prompt, courteous, and efficient customer service for indoor and outdoor banquet functions for diverse groups of people of varying sizes.

• Reviewed and ensured adherence to federal, state, and local ordinances regarding sanitation, food safety, and alcohol beverage control.
• Described the chef’s specialty dishes, menu items, beverage pairings, and food preparation procedures to help guests place their ideal orders.
• Set up work schedules for junior serving staff and completed tasks and duties as appropriate when needed.
• Reviewed event plans and schedules to ensure that each event progressed as outlined according to specifications and requirements.
• Maintained high standards of cleanliness and safety in all front and back areas to encourage employee retention and repeat customers.