Quickly respond to customer email and chats to supply information, answer questions, confirm or schedule appointments, and confirm customer information. Ensure that all incoming sales inquiries are answered promptly, professionally, and according to script.
- Reduced overall call time from 20 to 10 minutes by writing and implementing new script with more streamlined call focus.
- Use mutual database to log customer information and reduce database clutter by consolidating information.
- Conduct customer service and surveys over the phone and accurately record responses.